Return & Refunds

At Tova Kit, we aim to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, please review our return and refund guidelines below.

1. Eligibility for Returns
You may request a return within 1-3 days of receiving your order. To be eligible, items must be unused, in original condition, and with all packaging intact.

2. How to Request a Return
To initiate a return, please contact us at [email protected] within the return window. Include your order details and reason for the return in your message.

3. Return Approval
Once your request is reviewed, we will provide instructions for the return process. Approval is subject to item inspection upon receipt.

4. Refunds
Refunds are issued only after the returned item has been received and verified. Since we offer cash on delivery, refunds will be processed via the most suitable method agreed upon during communication.

5. Non-Returnable Items
Items that are damaged due to misuse, missing parts, or received outside the return window will not be eligible for return or refund.

6. Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 1-3 days of receiving it. We may request photos or further details to resolve the issue promptly.

7. Changes to This Policy
We reserve the right to update or modify this policy at any time.

Contact Us
For any return or refund-related inquiries, please reach out to [email protected].